In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. For our customer, international law company, we are looking for IT Support Engineer who will provide high end IT support to the office. This involves the provision and management of IT hardware and the delivery of IT support services. This work will include the logging, diagnosing, monitoring and resolving of requests and problems using a call management system; as well as proactive IT advice on relevant IT matters.

Project information:

• Location: Warsaw (hybrid model of work, 2 days per week from the office, 3 days remotely)
• Type of employment: contract of employment
• Remuneration: 8 300 - 11 800 PLN gross
• Level: Mid
• Project language: Polish and English
• Contract length: Indefinite/ long-term
• Start date: depending on candidate\"s availability

Your daily tasks:

• Managing the local IT hardware over the entire asset lifecycle; from procurement, to installation, supervision, audits, reporting, and replacement.
• Ensuring IT processes and procedures are followed.
• Maintaining asset database, provide liaison with external vendors.
• Acting as a point of contact in relation to new tools and technologies introduced globally; communicating incoming changes and providing adequate trainings.
• Providing first line application and hardware support for local Technology tools.
• Troubleshooting, engaging with users, cooperation with adequate technology teams to resolve the issue.
• Continuous reviewing local IT processes and services - ensuring the right quality of services.