Project information:

• Industry: Banking
• Type of project: Level 2 application support team of the backend banking system
• Location: Katowice
• Remote work: 100%
• Project language: English and German
• Remuneration: B2B 700-900 PLN/net/day + VAT (B2B) or employment contract
• Working hours: 8-16 and 10-18
• Project length: Indefinite
• Assignment start: flexible, depending on candidate availability
• Tech stack: Linux RedHat, Oracle DB, JBoss, Open Liberty, Ansible, OpenShift, Open Telekom Cloud

Job description:

• Delivering technical second-level support, processing incidents and service requests, planning deployments, and coordinating various provider tasks in compliance with SLAs
• Working on incidents, service requests, and problems compliant with SLAs
• Ensuring the productive operation of all bank-relevant applications and guarantee a high level of availability
• Communicate with 3rd party IT Providers
• Be part of a 5-8 people professional team, as part of a bigger ITIL compliant support team
• Create evaluations and reports from productive systems
• Ensure continuous improvement of service quality through close coordination with development teams, third-party vendors, and IT service providers