Project information:

• Location: Katowice, Opole, Lublin - hybrid work model
• Working hours: Monday-Sunday (different shifts between 7:00 - 22:00, 7 or 8 hours per day)
• Languages: English & French
• Type of employment: long-term contract of employment
• Level: Mid
• Salary: 6000 - 6600 PLN gross

Responsibilities: 

• Act as the first point of contact for IT support requests

• Provide user support via phone, email and ticketing tools

• Resolve or escalate incidents according to procedures and SLAs

• Document solutions and follow up on tickets

• Handle high-priority incidents and user account management

• Collaborate with internal IT teams and key users