Localisation : Rabat

Contrat : CDI

Télétravail : 3 jours/semaine

Missions principales :

 

·        Manage shared resources on NAS (Network Attached Storage).

·        Administer accounts and groups on Active Directory.

·        Administer server administrator accounts.

·        Manage user/shared mailboxes on Global Email & Office 365.

·        Maintain employee records on the group directory.

·        Manage GIR (Group Identity Registry) communities.

·        Handling service requests related to access management operating within established guidelines and in a timely manner to meet defined Service Level Agreements (SLAs)

·        Handling incidents related to access issues operating within established guidelines and in a timely manner to meet defined Service Level Agreements (SLAs)

·        Participate in projects aimed at updating internal regulations and work tools.

·        Oversee continuous improvement projects.

·        Maintain service accounts.

·        Administer application accounts.

·        Handle CyberARK support accounts.

·        Participate in the monthly dashboard for incident and access requests.

·        Produce a management dashboard for requests and incidents.

·        Provide monthly analysis of service level trends.