We are looking for an experienced Regional Service Manager to oversee IS Operations and service delivery across the EMEA region. The role focuses on ensuring operational stability, managing major incidents, coordinating Build-to-Run transitions, and driving continuous improvement in a global IT governance environment.

Key Responsibilities:

• Oversee IS service delivery and operational performance across the EMEA region
• Act as the primary contact for major incidents, escalations, urgent standard changes, SLA/KPI tracking, and stakeholder communication
• Coordinate with Global IS Product Operations, Central Services Teams, and regional teams to ensure business continuity and alignment with global governance
• Lead Build-to-Run activities: handovers, readiness checks, and onboarding of new services
• Manage incident response, escalations, root-cause analysis, and corrective action follow-up
• Ensure effective reporting on service performance, SLAs, incident metrics, and improvement plans
• Support the deployment of global IS/IT policies and standards across the region
• Manage vendor and service partner relationships at the EMEA level
• Validate operational readiness of changes, coordinate scheduling, and communication
• Identify operational risks, bottlenecks, and improvement opportunities