In Cyclad, we work with top international IT companies in order to boost their potential in delivering outstanding, cutting-edge technologies that shape the world of the future. We are seeking an Experience Management Service Architect to join our client and lead the setup and technical design of our Experience Management Office (XMO). This role is responsible for creating a robust and scalable architecture that integrates multiple tools and platforms to monitor, analyze, and improve employee experiences. The architect will work with cross-functional teams to ensure seamless integration, interoperability, and alignment with strategic business objectives.

Project information:

• Location: Krakow, Poland
• Work Setup: 100% Remote work
• Rate: 135 PLN/net/h + VAT (B2B contract)
• Start date: depending on candidate availability

Project scope:

• Developing a comprehensive architecture plan for the experience management system, including the integration of various tools, such as feedback collection platforms, Digital Experience Monitoring (DEM) tools, data analytics solutions, and reporting systems
• Leading the integration of systems like Power BI, SysTrack, Nexthink, and other relevant technologies, ensuring they work together cohesively to provide a seamless experience for the XMO and end-users
• Configuring and customizing the selected tools and platforms to meet the specific needs of the organization, ensuring that all components are optimally set up to capture, process, and analyze experience-related data
• Working closely with IT teams, data engineers, UX researchers, and other stakeholders to ensure that all technical aspects align with the overall experience management strategy and business objectives
• Creating detailed documentation of the architecture and integration processes, and providing knowledge transfer sessions to ensure that the permanent XMO team can maintain and manage the system post-set up