Project information:

• Location: Kraków, Katowice, Wrocław, Lublin, Opole, Poznań, Warszawa, Gdańsk -> hybrid model of working in one the locations (40% in the office)
• Working hours: 24/7 line (8 hours per day, different shifts)
• Type of project: IT Support/Service Desk
• Type of employment: long-term contract of employment
• Languages: German & English

Responsibilities:

• Providing daily support to German-speaking customers
• Responding to customers' queries and solving technical issues
• Managing ticketing system
• Performing troubleshooting activites (hardware, software, system)