We are seeking experienced Level 2 and Level 3 Workplace Engineers to provide end-user support and ensure operational excellence for a multinational environment. This role focuses on supporting and maintaining workplace infrastructure, including Office 365, Windows laptop patching, account provisioning and printing support.

Project information:

• Location: Katowice (hybrid or remote)
• Type of employment: UoP or B2B contract
• Project language: English & German

Responsibilities:

• Perform systems design, software integration, installation, decommissioning and IT operations

• Monitor and manage Windows laptops (hardware and software) to ensure performance, security and user satisfaction

• Conduct acceptance testing, respond to user feedback and optimize user experience

• Support internal communications, including creation and delivery of electronic messaging across the organization

• Provide remote support to end users

• Coordinate with cross-functional technical teams and external service providers to maintain system stability and implement enhancements

• Address findings from technical and security audits and ensure compliance with IT policies