In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. For our customer, leader in consulting, technology services and digital transformation we are seeking a Technical Support Analyst (Mainframe - CICS). As a TSA, you will be the primary interface between the company and our valued customers, providing expert-level support and ensuring complex technical issues are resolved efficiently and effectively. You will partner closely with engineering teams and contribute to continuous improvement in product reliability and customer satisfaction.

Project information:

• Location: Warsaw (hybrid model of work: 3 days office, 2 days home)
• Type of employment: Contract of Employment
• Project language: English

Your tasks:

• Providing advanced technical support for BMC AMI Ops Monitor for CICS, AutoOperator, and related MainView products in complex z/OS environments.
• Collaborating with customers to diagnose, troubleshoot, and resolve issues via phone, email, and web, ensuring timely and accurate solutions.
• Reproducing customer environments and issues, documenting resolutions, and escalating when needed to R&D and higher-level support.
• Maintaining high standards of customer satisfaction by proactively managing support cases and communication throughout the issue lifecycle.
• Contributing to knowledge sharing by documenting technical solutions and collaborating across global product teams.
• Working independently within defined procedures and practices, balancing multiple priorities effectively.