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Technical Support Analyst (Mainframe - AMI Cloud)

Published on: 1748908800

Responsibilities:

Provide expert-level technical support for the BMC AMI Cloud suite of products across mainframe and cloud storage environments
Collaborate with customers and R&D to isolate root causes, deliver timely resolutions or workarounds, and enhance product stability
Recreate customer issues through product installation, configuration, and troubleshooting to accelerate resolution and improve QA testing
Accurately document the full lifecycle of customer interactions—from initial issue report to resolution—within support tools and knowledge bases
Analyze complex technical issues and engage Product Management and Engineering teams as needed for escalations
Review and contribute to product documentation, ensuring technical accuracy and user clarity

Closes in 16 days!

Location:

Salary:

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Requirements:

You bring a minimum of 3 years' experience in a technical support, systems programming, or software troubleshooting role
You have a strong foundation in z/OS operations and storage, including TSO and mainframe environments
You are familiar with IMS systems programming, or eager to build expertise in this area
You have basic proficiency in Linux/Unix, Docker, SQL/RDBMS, and network troubleshooting
You understand key technologies including SSL fundamentals and cloud storage concepts (e.g., Amazon S3)
You possess excellent communication skills and are comfortable supporting customers via email, phone, and web
You are willing to participate in rotational on-call support during evenings and weekends

We offer:

Employment contract with attractive salary, adequate to skills and experience
Hybrid type of job
Additional benefits
Innovative working environment
Opportunity to develop professional skills

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