Cytric & MS Teams – A Czech Agency’s Booking Revolution
In the fast-evolving world of business travel, staying ahead means going digital — seamlessly. Cyclad partnered with a Czech travel management company (TMC) to equip them with a powerful, modern platform that combines Amadeus Cytric Easy with Microsoft Teams integration. The result? A smarter, more intuitive booking experience that impressed clients and delivered measurable growth.
Client
Travel Agency
Service
Cytric Easy
Industry
Travel
Location
Czech Republic
Challenge
- The agency needed a centralized, online platform to book flights, hotels, rail, and car rentals — all in one place
- Their clients expected modern tools, including full integration with MS Teams and Copilot
- Flexible ticket changes were a must — fast, reliable, and automated
- More corporate customers were asking for sustainable travel options
- The internal team lacked the expertise to configure and roll out Cytric on their own
Solution
Cyclad delivered a tailored onboarding package designed to meet the client's specific needs and current market demands. The setup included integration with MS Teams to enable direct booking within the collaboration tool, seamless connection to Amadeus Ticket Changer for real-time ticket changes, and interactive training sessions to support smooth adoption. We also provided a pre-configured, demo-ready environment for client presentations and offered strategic support to help the agency highlight sustainability as a key part of their offer.
Results
The client’s booking platform is now fully live, user-friendly, and ready for corporate use. The integration with MS Teams proved to be a standout feature during demos, generating strong interest. Internal teams gained the skills and confidence to manage Cytric independently. Since the launch, corporate inquiries have increased by over 50%. With ongoing support from Cyclad, the agency now positions itself as a reliable, tech-driven partner in the business travel market.
