Successful Migration & Optimization of Cytric for Viaja Bien Group

Challenge

• Viaja Bien Group (VB), a leading Spanish travel management company (TMC), provides tailored corporate travel solutions through expert service and advanced technology.
• One of their key corporate clients was dissatisfied with the performance and servicing of their Cytric system, previously managed by another provider.
• The system’s support quality fell below expectations, causing operational disruption and client frustration.
• VB Group needed to act quickly to protect their reputation and retain the client relationship.
• They sought a trusted, experienced partner to take over Cytric administration and improve the overall system setup to meet internal and market-specific requirements.

Solution

VB Group partnered with Cyclad to migrate their client’s Cytric system into a new structure fully managed by VB. Together, they built a customized Cytric “master” system tailored to the specific requirements of the Spanish market. Throughout the process, Cyclad provided continuous, reliable support and deep technical expertise. Thanks to Cyclad’s experience in travel technology systems, the migration was smooth, timely, and fully aligned with the client’s operational needs.

Results

The project resulted in a successful system migration with no disruption to business operations. Cyclad delivered a customized and stable Cytric master system, tailored to VB Group’s needs. Certified experts provided end-to-end support throughout the process, while the VB team was upskilled in Cytric administration and maintenance. The end-client is now fully satisfied and benefits from a seamless travel management experience. The collaboration also established a trusted, long-term partnership between VB Group and Cyclad.