A Large-Scale Cytric Migration Across Europe
A global organization operating across multiple European markets, managing a complex travel ecosystem with over 120 Cytric instances. The client required a seamless transition to a new Travel Management Company (TMC) setup while ensuring uninterrupted business operations.
Client
Hotel Tech
Service
Cytric Migration
Industry
Hospitality
Location
Europe
Challenge
- Coordinating multiple systems, configurations, and stakeholders across regions
- Ensuring precise reconfiguration of each environment
- Maintaining full business continuity during the transition
- Avoiding any disruption to booking processes or reporting
Solution
Cyclad’s team approached the migration with a structured and ownership-driven methodology. During the process, a critical issue was identified: user profile synchronization was active on only one Cytric server, leading to inconsistencies across systems. Rather than applying a temporary fix, the team focused on addressing the root cause. This involved implementing a new Umbrella integration, correcting company mappings across environments, and ensuring stable and consistent synchronization of user profiles across all systems. This comprehensive approach not only resolved the issue but also established a scalable and future-proof setup.
Results
The project was delivered successfully, with the full migration of over 120 Cytric systems completed. User data remained consistent and accurate across all environments, and the transition was executed with zero disruption to ongoing business operations. As a result, the client now benefits from a stable and optimized travel configuration, ready to support future growth. The client achieved a seamless transition to a new Travel Management Company setup, with improved data consistency and overall system reliability. Operational risks were significantly reduced both during and after the migration, and the organization now has a stronger foundation to further develop and scale its travel program.
