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Product Consulting Specialist

Reference number

PLASS/3

Creation date

2020-01-16

Job position

Product Consulting Specialist

Province

mazowieckie

Localization

Warsaw

Working time

Full time

Scope of duties

In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. The Product Consulting Specialists have the mission of delivering consultancy services to customers to make them take full advantage of the fare search products, and of participating in key product evolution projects to anticipate the needs and the impacts of proposed changes, both on the system and on the business.
 
Project information:
  • Industry: Travel
  • Type of project: consultancy services for Shopping and Low Fare Search products
  • Location: Warsaw West Station
  • Business trips: 10-20%
  • Remote work: 2 days per week
  • Project language: English
  • Project length: indefinite
  • Assignment start date: ASAP (depending on candidate’s availability)
Project scope:
  • Providing consultancy and functional support of fare search products
  • Analysis of customer systems and specific customer requirements
  • Providing  functional and technical expertise and support before, during and after implementation process
  • Acquire deep product-specific expertise and identify necessary actions to efficiently support products/services
  • Identify opportunities for and contribute to support and consultancy process improvements
  • Recommend solutions/ undertake customer training to make best use of system/ products
  • Diagnose complex and cross-functional issues, and provide recommendation for fix or improvement
  • Share knowledge and provide internal consultancy (including participating to product evolution)

Basic requirments

Competence demands:
  • University degree or equivalent work experience (travel business consulting, travel business e-commerce)
  • Experience in working with clients
  • Knowledge of GDS system
  • Knowledge of the travel industry, industry practices and air shopping products
  • Fluent English (written & spoken)
  • Ability to successfully manage project and to work under pressure
  • Knowledge of Web Services idea, XLM, scripts, JSON, Java Script is a plus
  • Good to have the knowledge of: Airline inventory, fares pricing, Fares loading using e.g. ATPCO, Meta searches business, Amadeus cryptic commands

We offer

  • Stable long-term cooperation based on employment contract
  • Perks including among others medical care, Multisport card and possibility to participate in interesting events
  • Challenging work in a thought international environment and a great potential for personal development
  • Cooperation and possibility to exchange knowledge with a team of professionals from a global consulting company
  • Super comfortable, creative space in the heart of Warsaw
  • High career advancement opportunities