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Transition Coordiantor

Reference number

PLDT/1

Creation date

2020-02-13

Job position

Transition Coordiantor

Province

śląskie

Localization

Katowice

Scope of duties

Project information:
  • Industry: ICT
  • Type of project: BPO/SSC
  • Location: Katowice
  • Renumeration: 13 000 - 15 000 gross on Employment Contract
 Responsibilities:
  • Manage the engagement of a transition team on-site
  • Provide feedback to transition managers on service design & solution, documentation, raise clarification if applicable.
  • Provide gap analysis inputs relevant to transition projects
  • Provide feedback on volumetric data, confirm processes applicable to transition and input on Service Design Package
  • Ensure delivery of Transition outputs during every phase of the transition project (procedures, maps, project plans etc.)
  • Provide insight and actively participate in the improvement of the current transition methodologies

Basic requirments

Qualifications:
  • University/College Degree
  • Relevant experience in international SSC or BPO environment
  • Experience in management or coordination of transition projects for international companies
  • Good knowledge of project management is an asset
  • Strong customer driven focus
  • Very good communication skills and ability to work with various stakeholders
  • Fluent in English (both verbal and written)
  • Knowledge of other European language is a strong asset
  • Willingness to travel during the transition phase (about 80% of work time)

We offer

We offer
  • Work for international Clients 
  • Wide range of development and training options 
  • Performance bonus 
  • Benefits (MultiSport card, private medical care)
  • Friendly atmosphere 
  • Team going outs