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IT Support Analyst with English

Reference number


Creation date


Job position

IT Support Analyst with English





Working time

Full time

Scope of duties

Project information:
  • Industry:  HR, Background screening              
  • Type of project: IT support for customers
  • Location: Katowice city centre
  • Work schedule: 24/7
  • Project language: English
  • Project length: Indefinite
  • Assignment start date: depending on candidate’s availability
  • Budget:  up to 5500 PLN gross
Job specification:
  • Monitor company’s proprietary production systems, platforms and processes and use tools to troubleshoot and isolate issues
  • Monitor event processes, message queues and workflow processing software involving web
  • Enter new trouble tickets, escalate existing tickets and keep users informed of status.
  • Ensure documentation of tickets as they are created are up to the standard of Technology Solutions Center
  • Keep procedures and troubleshooting links and tools up to date.
  • Create site availability reports for customer SLAs and KPIs.
  • Troubleshoot, manage and resolve production systems, platforms and processes.
  • Identify network, system and service issues separately from software source code errors.
  • Utilize check lists, uptime report, and event root cause investigation as necessary.
  • Work with level 2 and 3 Technical Solutions Center staff and development team to troubleshoot issues, document software issues, application and system issues
  • Support all custom product/processes and software
  • Communicate with internal users, Technical Client Advocates and
  • Technical support concerning case status, prioritization, and resolution plans
  • Ensure software problems are effectively managed and communicated to resolution
  • Keep current the status/resolution plan for critical issues and communicate to proper stakeholders (e.g. Technical Client Advocates, Customer Service)

Basic requirments

  • Minimum of 2 years’ experience in technical or application support roles
  • Familiarity with product / technologies / troubleshooting preferred
  • Previous experience in general technology support (hardware, software, diagnostic process)
  • SQL experience strongly preferred
  • Good English
  • Ability to work different shifts (24/7)

We offer

  • Challenging work in a dynamic international environment and great potential for development
  • Cooperation and possibility to exchange knowledge with a team of professionals from global company
  • Several benefits like private medical care, paid lunch break, bonus plans, events and social funds