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IT Support Analyst with French

Reference number

PLSAIM/34

Creation date

2019-12-16

Job position

IT Support Analyst with French

Province

śląskie

Localization

Katowice

Working time

Full time

Scope of duties

Project information:
  • Industry: IT
  • Project type: Desk job
  • Location: Katowice, center
  • Work schedule: business hours/  8-hour-shifts 24/7
  • French and English language required – (B1-C2)
  • Type of contract: 3-month fixed-term contract; a permanent employment contract later on
  • Salary: 4000 – 4500 PLN gross
  • Availability: ASAP
 
Project scope:
  • The mission of the Helpdesk Consultant is to provide 1 line user support based on the training and know-how that will be guaranteed by the company. Activities may vary, but they generally consist of:
  • Receiving, qualifying and saving users’ requests
  • Providing 1st level of support
  • Diagnosing hardware and software faults
  • Guiding the user through the resolution process or taking control of the remote system
  • Escalating incidents to the appropriate support group once unable to resolve.
  • Ensuring the reporting of one’s activities
  • Email and telephone contact with employees from France
  • Supporting business tools of large French companies

Basic requirments

Nice to have:
  • Experience in the field of customer service
  • Basic computer knowledge: MS Office, Linux, Windows
  • An excellent command of the French language
  • Knowledge of the English language will be an asset
  • Good sense of communication
 
Further information:
  • Note that you do not need to speak Polish
  • You will evolve in a Francophone environment
  • You would be hired on the basis of a Polish employment contract
 
Competence requirements:
  • Fluent French (B2 +)
  • Upper-Intermediate English B1 - B2
  • Basic computer skills
  • Excellent communication and interpersonal skills
  • Focus on cooperation
  • Openness to new challenges
  • Availability to work full-time
 
 

We offer

We offer:
  • Employment contract
  • Attractive social benefits (sports, books, private health insurance and medical care)
  • Multisport card
  • Free French and English language classes so that you could develop your language skills
  • Opportunity for career development and individual development
  • Work in a young and dynamic team in an international environment - a chance to have daily contact with a foreign language
  • A well-equipped relaxation room - so you can rest during your break at work
  • No dress code - the question of clothes at work is your choice
  • Internal and external training program
  • Many social events
  • Package covering the costs associated with relocation.