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Technical Author with strong UX Writing capabilities

Reference number

FRSA/35

Creation date

2019-11-22

Job position

Technical Author with strong UX Writing capabilities

Province

All regions

Localization

Villeneuve Loubet

Working time

Full time

Scope of duties

 In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. Our client works at the heart of the global travel industry and provides the technology which keeps the travel sector moving - from initial search to making a booking, from pricing to ticketing, from managing reservations to managing check-in and departure processes
 
Project information:
  • Industry: Travel – Airline products
  • Location: Villeneuve Loubet, Côte d'Azur, France
  • Project language: English
  • Assignment start date: March 2020
  • Assignment end date: December 2020
  • Type of contract: French contract of employment
 
Job scope:
  • To deliver innovative and effective technical documentation as part of a comprehensive learning offering to provide the best possible user experience for new users of products for Airlines
  • To plan, coordinate, lead and execute the development of learning content for a new product: Global Group Gateway/Group Portal together with the evolution of the existing Group Manager product
  • To provide UX writing guidance and input to the product team throughout the period for UI text and error messages
  • Analysis of product learning requirements and audience learning needs according to business objectives
  • Design of most appropriate learning content and format of delivery in line with analysis findings
  • Development of learning content in line with analysis findings (e.g. online help, UX writing input, error message management, user guides, short embedded video demos)
  • Quality assurance of developed learning content
  • Ontime delivery and integration of developed learning content in the appropriate format and language
  • Close collaboration with UX designer and development for review of onscreen text and error messages

Basic requirments

  • Technical Communication qualification
  • Strong UX writing skills
  • Relevant experience in the IT industry (technical writer, copy writer, UX writer) in an international business environment
  • Good knowledge of MadCap Flare, Overlay tools, Agile
  • Skills in Instructional Design
  • Knowledge of Camtasia or Storyline is a plus
  • Must have excellent communication skills as well as an enthusiastic and positive attitude
  • Fluent  English

We offer

  • Work on the leading solution for airlines, travel agents and agencies
  • Challenging work in a dynamic international environment and great potential for development
  • Co-operation and the possibility of exchanging knowledge with a team of professionals from global consulting company