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Operation Manager

Reference number

PLRC/6

Creation date

2019-08-01

Job position

Operation Manager

Province

wielkopolskie

Working time

Full time

Scope of duties

Procject scope:
  • Industry: IT
  • Trade: Project Managment
  • Location: Poznań
  • Salary: 13 k - 14k pln gross / month
  • Contract type: Employment contract
  • Project language: Polish, English, German


Responsibilities:
  • Follow the day-to-day service delivery for the customer, acts as a contact for escalations or problem solving related to the service or /and the team
  • Manage SLA and KPIs for delivered services.
  • Create content accurate service reports and management reports. Use all CC tools that are relevant for your role.
  • Define and implement service process adjustments in the incident, change, problem and escalation process in close cooperation with the managers of the and the process downers.
  • Own service review meetings with service management and the customer or ensures regular participation in these meetings.
  • Ensure customer satisfaction through effective communication. You will be responsible for tracking all agreements made with Service Management and / or customer.
  • Manage and support assigned team leaders in establishing and defining best practices. Drive team members development activities

Basic requirments

  • Proven work experience in Service Delivery in international organization, team management
  • Excellent customer management skills
  • Excellent communication and leadership skills
  • Demonstrated Decision-making skills in dynamic environment
  • Strong coordination skills to work activity for self and others
  • Excellent administrative skills and ability to analyses data and produce data driven actions

We offer

  • Challenging work in a dynamic international environment and great potential for development
  • Cooperation and possibility to exchange knowledge with a team of professionals from global company
  • Multisport card
  • Medical care
  • Friendly and comfortable office space