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Cytric Expense Implementation Engineer

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Job position

Cytric Expense Implementation Engineer


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Biot/ Nice (06), France

Scope of duties

In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting edge technologies that shape the world of the future. The team of Implementation Engineers supports customers in the implementation of OBTs and provides consultancy services to improve business performance.
Project information:
  • Industry: Travel
  • Type of project: Cytric Expense implementation, implementation consulting and support
  • Location: Biot/ Nice(06)
  • Project language: English; Spanish/German is a plus
  • Project length: indefinite
  • Assignment start date: ASAP
Project scope:
  • Assistance & consulting
  • Provide functional support and problem resolution within the implementation project
  • Establish and manage the product/solution implementation schedule
  • Provide formal project status, KPIs and customer feedback reporting to Management
  • Perform final sign-off/ certification prior to implementation in production
  • Post implementation Consultancy
  • Ensure product high level adoption by the customers in providing appropriate assistance on the daily activities
  • Fully autonomously and for the most complex cases, identify and prioritize critical issues, problems and root causes
  • Present complex analysis results in client meetings
  • Identify potential upsell activities for consulting and optimization missions
  • Process Improvement
  • To build and maintain the methodology and related documentation
  • To secure a successful implementation of Cytric Expense
  • Propose & follow-up Internal processes improvement
  • Identify & recommend Internal tools/techniques for further process automation
  • Share knowledge with regional and local delivery teams

Basic requirments

Competence demands:
  • University degree in Travel, Marketing, Project Management, Business or IT (or relevant experience)
  • Fluent English (written & spoken)
  • German or Spanish nice to have
  • Valid Experience in business travel industry, ideally business Travel Management Company
  • Experience in OBT implementation
  • Skills in XML, Java, JavaScript for Cytric Expense implementation is a plus
  • Ability to handle the different phases of a project, following company’s methodology and using standard project management tools: Project organization, Project Initiation, Planning, estimating and scheduling, Executing, Monitoring and controlling, Risk management, Project closing

We offer

We offer:
  • Stable long-term cooperation based on employment contract
  • Challenging work in a thought international environment and a great potential for personal development
  • Cooperation and possibility to exchange knowledge with a team of professionals from a global consulting company
  • High career advancement opportunities