Within the framework of IT Outsourcing (ITO), we offer our clients monitoring as well as the remove management of the client's infrastructure in a 24/7/365 mode. This service enables the proactive resolution of problems before they occur, and in the case of their occurrence, decreasing their effect on the company’s stability.

Cyclad has a very rich IT solution portfolio at its disposal, in which the ITO services are divided into four main areas:

1. IT infrastructure monitoring
2. Comprehensive IT infrastructure management
   • Remote (CYCLAD Office in Europe)
   • On-site::
     • Delgating an employee/s for steady work at the client’s office
     • Periodic visits or for the duration / implementation of the project
3. Service Desk (client inquiry processing, monitoring reaction times, problem removal times as well as the inquiry status, the creation of reports based on SLA, inquiry history, high standards of the agents working in client service):
   • Log and Refer
   • Incident Management
   • Problem Management
   • Change Management
   • CMDB
4. Reporting:
   • Tactical: availability, events, indices, patches, licensed applications aplikacji
   • Strategic: efficiency planning, SLA, use, trends

Our consultants are specialized in IT infrastructure management and servicing, they possess knowledge and experience which allows them to select the best solutions necessary to optimize the client’s infrastructure, install them, monitor as well as manage them remotely.

Benefits for the client

• Comprehensive systems servicing covering, among others, monitoring, IT infrastructure management, Service Desk, as well as advanced reporting,
• Counselling in the extent of adequate solutions meeting the needs of the client,
• The possibility of full concentration on the key areas of the client’s company activities,
• Clarity of the monthly costs,
• Decreasing investment expenditures for the expansion of the existing IT infrastructure,
• No costs connected with running one's own office – transferred onto Cyclad in the form of fixed monthly amounts including costs connected with the work of the consultants as well as IT infrastructure management,
• Providing intelligent business solutions, enabling upper management to use a specially prepared reporting console, bringing information, critical for the company’s stability, to the CEO/CFO level,
• Using experience in the implementation of solutions for companies possessing an IT infrastructure on 4 continents, in which over 80 pieces of backbone devices (routers, switches, firewalls, MS servers, *NIX servers) as well as several services, activated on the servers are monitored,
• Certainty and effectiveness of the implemented solutions,
• The fast and effective completion of client’s internal projects with the assurance of the full availability of the Cyclad consultants,
• Guarantee of the highest quality services and unhampered access to resources based on SLA,
• Responsibility for the failure-free functioning of the infrastructure transferred into the service provider.

Areas of IT Outsourcing (ITO) specializations

Cost model: Monthly costs are based solely on the number of serviced pieces of equipment without any additional licences.

Remuneration

The remuneration system in the case of IT Outsourcing (ITO) is prepared individually for each project, with the consideration of its specifics, the required competencies, as well as the budget foreseen by the client.
For the duration of the project, the invoice for services rendered by Cyclad is prepared at the end of each month in accordance with the works performed in a given settlement period on the basis of a monthly report subject to the client’s acceptance.

Warranty

Cyclad takes full responsibility for the proper functioning of the client's infrastructure, for the duration of the service period.